NeuraPrep privacy and retention notice
Last updated: 1 October 2026. This notice applies to NeuraPrep and NeuraPrep Voice on both neuraprep.com and voice.neuraprep.com.
What we process
Interview answers, transcripts, grades and explanations are processed to provide the interview and evaluation. Preparation may use a resume or other raw input. Audio is generated temporarily for the voice experience.
Providers and AI limits
Voice requests use ElevenLabs. Interview evaluation and related preparation use Azure OpenAI. Optional web-search question generation may use direct OpenAI. These systems generate assistance and assessments; they do not guarantee accuracy, fairness, hiring outcomes, or absence of bias. Do not submit information you are not permitted to share.
Employer sharing
For an employer-created interview, the employer may receive the interview result and related material needed for its hiring workflow. Candidates do not buy credits. Employer/B2B processing terms are agreed separately with the company and do not change this candidate notice.
Target retention
Our approved application targets are: completed interview results, grades, explanations and transcripts 90 days after the interview; unused invitations 30 days; raw preparation inputs at the end of preparation and no later than 24 hours; evaluation cache and task results 24 hours after completion or failure; temporary generated audio after use and no later than 24 hours; and content-free operational logs 30 days. Backups target a maximum 30-day rolling window and restored backups must reapply deletions.
Provider status and deletion requests
These are application targets, not a promise that every provider or backup currently enforces them. For the newly configured private paid-interview agent, ElevenLabs voice recording is disabled and conversation retention is set to 90 days, with transcript and audio deletion enabled. Historical provider records may remain under earlier settings while their expiry or deletion is verified. We do not claim zero retention or immediate deletion from every provider or backup.
[email protected] is the privacy-support contact channel only, not proof of authorization. A deletion request is accepted only after the authenticated owner subject is verified against the persisted interview owner; the current application target for active-system and applicable provider requests is within seven calendar days. Payment and accounting records are separate, contain no interview content, and are retained only as required by the applicable statutory schedule.